Refund and Cancellation Policy
Changing your order:
- Orders can be changed up until February 6th.
Cancelling your order:
- Orders can be cancelled with NO restocking fee until February 6th.
- Orders can be cancelled with a 25% restocking fee on your refund until 5:00 pm on February 14th.
- No cancellations or refunds after 5:00pm on February 14th.
To change or cancel your order, please contact us at (503) 222-7645.
Please Also Note:
- All orders must be picked up by 3:00pm on Saturday, February 16th. Any plants that remain after this time will be treated as donations (no refunds) to local restoration efforts.
- We are unable to accommodate early or late pick-ups, or to ship orders. If you are unable to pick up your plants, please send a friend to pick them up for you.
- If you have questions or concerns about Pick-up Day accessibility please contact us at (503) 222-7645.