Refund and cancellation policy
Changing your order:
- Orders can be changed until January 30th.
Cancelling your order:
- Orders can be cancelled with a full refund until January 30th.
- Orders can be cancelled with a partial refund (less a 25% handling fee) until 5:00 pm on February 7th.
- No cancellations or refunds after 5:00 pm on February 7th.
To change or cancel your order, please contact Alex at (503) 935-5367 or email@example.com.
Please Also Note:
- All orders must be picked up by 3:00pm on Saturday, February 8th. Any plants that remain after this time will be treated as donations to local restoration efforts. No refunds are available for plants not picked up.
- Because of how orders are assembled and stored, we are unable to accommodate early or late pick-ups, or to ship orders. If you are unable to pick up your plants that day, please send a friend to pick them up for you.
- If you have questions or concerns about Pick-up Day accessibility please contact us Rhesa at (503) 935-5368 or Rhesa@emswcd.org.